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Exam delivery
Adobe has contracted Excelsoft's easyProctor platform to deliver certification exams in an online proctored environment. Due to proctoring protocols, it is important to read the testing instructions (below, under "Take your exam") before your exam appointment.

Payment
You will be prompted for payment at the time of scheduling. If you have an active voucher, it will be automatically applied. If you do not have an active voucher, you will be prompted to purchase one at the time of scheduling. If you are eligible for an automatic discount, please ensure that you log in with the correct email (for example, your Adobe employee or Adobe partner email) so that the discount can be applied to your account.

Resources
Detailed information on pricing, payment, and discounts.
Voucher FAQ

How to schedule your exam
View video: How to schedule, reschedule, or cancel an exam

1. Find your exam in the Certification Catalog.
2. Click on the Manage exam button for your desired exam.
3. If you do not already have a voucher in your account, you will need to purchase one by clicking on the Purchase voucher button and following the payment prompts.
4. The Schedule exam button will now be available and you can choose your exam appointment date and time. You may also request accommodations at this time.

Rules regarding exam scheduling

• You may schedule an exam up to 60 days in the future.
• You may request accommodations up to 7 days before your exam appointment.

How to reschedule or cancel your exam

1. Go to the Upcoming exams scheduled widget in your profile.
2. Click on the Scheduling button.
3. On the exam scheduling page, you can cancel or reschedule your exam.

Rules regarding rescheduling or canceling your exam

• Cancellations and rescheduling must be initiated prior to 24 hours before the scheduled exam appointment. You cannot reschedule within the 24-hour window before your exam time. If you cancel during that window, you will forfeit your voucher.
• Exams cannot be rescheduled for a date that falls after your voucher expires.
• Exams that are being retired cannot be rescheduled.
• Candidates must modify their exam appointment themselves. Neither Adobe Support nor exam proctors can process rescheduling and cancellation requests.

IMPORTANT government ID rules

• Your legal name in your profile MUST match your name on your government ID. If the names do not match at the time of the exam, you may need to sign up for a new exam and pay the exam fee again. To update your legal name, you must submit a support ticket at least 72 hours in advance of your exam appointment.
• Make sure your government ID is accessible. Soft copies or digital IDs are not allowed
• You may use an ID with non-Western characters.

Before exam day

• View the instructional video to understand what your exam experience will be like.
• Double-check your time zone in your profile.
• Make sure your government ID is accessible for your exam appointment.
• Prepare your computer for your exam appointment:
1. Using the Chrome or Edge browser, go to your Upcoming exams scheduled widget.
2. Click on Scheduling.
3. Download the Process Tracker.
4. Run the system test on the exam page to ensure you will beable to take the exam.

On exam day

• Be early! Your proctor will start your session precisely at your appointment start time.
• Take your exam in a quiet workspace where you are alone.
• Clear your desk of all papers, notebooks, and electronics, including phones, smartwatches, headphones, and earbuds.
• Remove any external monitors.
• Turn off your pop-up blocker before starting the exam.
• Plug in your computer.
• Note: If you become disconnected during your exam, or encounter any other technical issues, please contact Support using the chat function in the easyProctor dashboard, or by email: adobe.support@excelsoftcorp.com.

Exam rules

Be sure to abide by all exam rules and conduct codes. You will be monitored by both AI and human proctors.

• Candidates must be alone in the testing environment and should not have another person enter or remain in the room during the exam.
• The testing area must be clear of unauthorized materials and devices.
• Candidates must follow all instructions provided by the proctor throughout the session.
• Candidates must remain visible to the proctor and should not leave the testing area during the exam unless specifically permitted by the proctor.
• Candidates must not communicate with or receive assistance from another person during the exam.
• The use of unauthorized applications, tools, materials, or devices is prohibited.
• Any suspicious activity or violation of the exam rules may be documented and referred for further review, which could result in the exam being terminated or the result being invalidated.
• Do not close the browser, end the screen share, or cover your camera during the exam. Any of these activities will result in the exam being terminated.
• Any suspicious activities during the exam will result in warnings. If the activity continues after you have been warned, your exam will be terminated.

The additional rules in this section apply to Adobe Captivate and Adobe ColdFusion ONLY:

Open-book exam policy:

• Online documentation and reference websites are permitted.
• Captivate and ColdFusion applications are permitted.
• Google and other search engines are permitted.
• AI assistants, including ChatGPT, Claude, Gemini, Copilot, and similar tools, are not permitted.
• Additional devices, including mobile phones and tablets, are not permitted.
• ColdFusion ONLY: Printed notes or reference materials are not permitted.
• Captivate ONLY: Written notes are allowed as long as they are presented prior to the training during the proctor room scan phase.

Questions

View the Self Help Page for detailed information about proctored exams. Or, send a message through our Contact us page.

Once you complete an exam, you receive a provisional pass or fail. Your final score can take up to 72 hours to populate. If any irregularity is surfaced after that time, we reserve the right to investigate, and, if necessary, revoke the certification. You can find your result and score report in your Completed exams widget.

If you fail to pass an Adobe certification exam on your first attempt, you must wait at least 24 hours before retaking the exam. Failure to pass an exam on the second or any subsequent attempt requires a waiting period of 15 calendar days before retaking the exam. Each attempt will incur a separate exam fee.

After you pass a certification exam, you will receive a digital badge. This badge serves as tangible evidence of your proficiency with Adobe Experience Cloud products. By displaying it on your social media profiles or resume, you can showcase your skills in these applications. When someone clicks on your digital badge, they will be taken to a webpage verifying that your certification belongs to you, as well as what skills it is associated with. This allows you to prove your accomplishment to your supervisor, potential employers, and clients.

To view your badges:

1. Go to My Account.
2. Click on the Achievements tab.
3. Your badges appear in your Trophy case as well as in the Active certifications section.

To share your badge from your Trophy case:

1. Go to My Account.
2. Click on the Achievements
3. Click on your badge. This will open the Credential page.
4. Click on the logo for the social media account you would like to share to.

To share your badge from the Active certifications section of your profile:

1. Go to My Account.
2. Click on the Achievements tab.
3. Click on the Share button. This will open the Credential page.
4. Click on the logo for the social media account you would like to share to.

Your Adobe certification must be renewed every two years. That’s why we’ve made renewing faster and simpler than ever – and it’s still free!

Do you have any certifications that need to be renewed?

Check now

How do I renew?

All you need to do is pass two short renewal courses (about 15 minutes each), and your certification will be renewed automatically for two years. Click on the Renewals tab in My Account to begin your renewal. 

When do I renew?
You will be notified 180 days before your certification expires that your renewal window has opened. You may complete your renewal any time within those 180 days.

When does my certification expire? 
Click on the Certifications tab in My Account. Your expiration date and a countdown is in the Active certifications widget. 

What happens if my certification expires?
To reactivate an expired certification, you must take the certification exam and pay the accompanying fee. Avoid the hassle and expense by renewing now for free!  

I have more questions!
Please view our full FAQs.